Support
We're here to help. Residay is currently a free closed beta, and we read every message.
Contact us
The fastest way to reach us is by email. We aim to reply within two business days. Please include the email address on your account and, if you're reporting a problem, the device you're using (e.g. iPhone) and what you expected to happen.
Common questions
How does Residay count my days?
Residay counts your physical presence against the official rule for your specific visa. The qualifying period, rolling window, and how departure and return days are treated all vary by visa. Add your trips once and the dashboard shows days used, days remaining, and your worst rolling window automatically.
Do my trips sync between my phone and the web app?
Yes. The mobile app works offline first, so your trips are stored on your device and calculations run locally, even with no signal at the border. When you reconnect, changes sync to your account so the web app stays up to date.
Is Residay legal or immigration advice?
No. Residay is a planning and tracking aid. Always confirm against official government guidance or a qualified immigration adviser before relying on any figure for an application.
How do I delete my account and data?
Open Settings, then Account, on the web app and choose Delete Account. This permanently removes your profile, trips, and calculations. You can also email us and we will action it for you.
Privacy & your data
For questions about how we collect, use, and protect your data, or to exercise your rights under the UK GDPR, see our Privacy Policy or email privacy@residay.app. Our Terms of Service explain the rules for using Residay.